Terms of Use and Conditions

1. Recitals

A. Airqplus Sdn Berhad operates and manages a company providing uphoistery cleaning and cleaning service which a customer (the “Customer”) can book an appointment by submitting a Booking Request at HERE

Once the Booked Services have been completed, Airqplus will issue a confirmation SMS or email to state that the appointment has been confirmed. Payment can be done online through the website given QR code or onsite payment using COD or internet banking.

Before using the Website, you should check the terms and conditions for the use of the Website (“Terms of Use”) carefully and confirm your knowledge and acceptance which are prerequisites for the use of the Website.

2. Terms and Conditions

2.1. Access to and use of this Website is governed by these Terms of Use.

2.2. Airqplus periodically reviews the Terms of Use and reserves the right to change the Terms of Use, without any notice to you, by updating this document. You should review this document, as available on the Website regularly, as any changes to the Terms of Use take immediate effect from the date of the publication on this document. Your continued use of the Website after any such changes are made will be deemed to constitute your acceptance of those changes.

2.3. You acknowledge that any hyperlinks or other redirection tools taking you to other websites operated by third parties that appear on the Website (“Third Party Sites”) are not controlled by Airqplus and do not form part of the Website. You agree that you will not hold Airqplus liable or in any way accountable for anything that occurs on any Third Party Site.

3. Acceptance

3.1. In order to use this Website and make a Booking Request, you must first agree to the Terms of Use.

3.2. You accept the Terms of Use by:

(a) making a Booking Request on the Website; and/or

(b) creating a User Profile in the manner set out in Clause 4 below; and/or

(c) clicking to accept/agree to the Terms of Use.


3.3. Notwithstanding clause 3.2, you may not accept the Terms of Use or access the Website if:

(a) you are not of legal age to form a binding contract with Airqplus; or

(b) you are a person barred from entering into contracts under legislation, in which case, you must immediately leave the Website.

3.4. By accepting the Terms of Use, you agree that this is clear and unequivocal proof that the Terms of Use are not unconscionable, that there is no unfair bargaining power or position, that there is no duress, and that you have carefully read and understood the Terms of Use. If you do not understand any part of the Terms of Use you should seek independent legal advice.

4. The Website

4.1. To make a Booking Request you must visit the Website and click on the booking link provided

4.2. When a Booking Request has been confirmed, Airqplus will send you a confirmation email or SMS on the service booked.

4.3. The Website is provided to enable you to make Booking Requests, make payments for completed Booked Services, and for no other purposes.

4.4. You confirm that you are at least 18 years of age and possess the legal authority to use the Website in accordance with these Terms of Use. You also agree that all information supplied by you in using the Website and the booking link will be true and accurate at all times.

4.5. Any speculative, false or fraudulent Booking Request is prohibited. You agree that the Website will only be used to make legitimate Booking Requests for you or another person for whom you are legally authorised to act. You acknowledge that abuse of the Website may result in you being denied access to the Website.

4.6. Airqplus has the right at any time to add, change or withdraw functions available on the Website at its own discretion.

4.7. You are prohibited from advertising on the Website.

5. Payment

5.1. You agree that at the time of the Booking Request, your payment details will be transferred to the Payment Agent for future processing.

5.2. Upon the successful completion of the Booked Services, you agree to the automatic processing of payment of the Booked Services Fee by the Payment Agent once the invoice has been issued.

5.3 There will be a surcharge of RM 30 on service engaged on Sundays and gazetted public holiday in Malaysia.

6. Changes and Cancellations

6.1. You can cancel or amend a single Session on the Website, free of charge, up to forty-eight (48) hours before the Scheduled Booking Time.

6.2. If you cancel or amend a single Session within forty-eight (48) to twenty-four (24) hours before the Scheduled Booking Time, you will have to pay a cancellation penalty equivalent to the booked service you have acquired.

6.3. If you cancel or amend a single Session within twenty-four (24) hours before the Scheduled Booking Time to any time thereafter, you will have to pay a cancellation penalty equivalent to the full amount of the Booked Service Fee.

6.4. Termination of a Recurring Booking Request prior to fulfilment of the minimum number of Sessions will result in an Early Termination fee, derived as FULL of the total outstanding Booked Service Fee as at the point of cancellation. However, we do reserve the rights to exercise goodwill with our customers through mediation.

7. Dispute Resolution Policy

7.1. Airqplus will use reasonable endeavours to mediate any dispute concerning the use of the Website, booking site and our service.